Chatbot & Conversational AI in Katni
Powered by GPT-4o and fine-tuned on your FAQs, our bots reduce support costs by 60 % while boosting CSAT scores.
Key Offerings
Plan, build, deploy, optimise
FAQ & Support Bots
Answer instantly
Transactional WhatsApp Bots
Sell inside chat
Voice Assistants
Hands-free help
AI Bot Training & Tuning
Continuous improvement
Analytics & A/B Testing
Know what works
Human Handover & CRM
Seamless escalation
Why Choose Us
Human-like chat, enterprise reliability
GPT-4o Brains
Context-aware, multi-turn conversations with near-human fluency.
Omni-Channel Deployment
WhatsApp, Telegram, Web, IVR—one codebase, many touch-points.
Secure & Compliant
End-to-end encryption, GDPR, and RBI data-localisation ready.
Pay-As-You-Grow
Serverless infra scales from 10 to 10 K chats/day without cost shocks.
Technology Stack We Use
State-of-the-art NLP frameworks
OpenAI GPT-4o & Assistants API
State-of-the-art large-language models fine-tuned on your knowledge base deliver natural, contextual replies and can execute function calls for real-time order lookup.
Rasa & LangChain
Open-source NLU pipeline with intents, entities, and custom actions—integrates with LangChain tools for hybrid retrieval-augmented responses.
Google Dialogflow CX
Visual flow builder, sentiment analysis, and built-in telephony connectors speed voice bot launches.
Twilio & WhatsApp Cloud API
Template messaging, opt-ins, and 24-hour session rules handled automatically, keeping you compliant while reaching 400 M+ Indian WhatsApp users.
AWS Lambda & DynamoDB
Serverless compute + NoSQL session store scale linearly with conversations—no idle server bills.
Dashbot & Kibana
Real-time analytics, sentiment heat-maps, and NLU confusion matrices surface optimisation opportunities automatically.
Success Stories from Katni
Bots that boost bottom-lines
“Bot handled 83 % of queries in Hindi—support tickets down, CSAT up to 4.7/5.”
Frequently Asked Questions
All about AI chat
Can bots handle payments?+
Automate Conversations, Delight Customers
Request a free use-case workshop and POC quote.
